All sales are final
As our products are personal care items, all sales are final. We do not accept returns or offer refunds, including for products that are unopened or unused.
Choosing the right product
Our products address different body odour profiles, so choosing the right product matters.
Before placing an order, we recommend reviewing the Odour Map on the product page or in the Formula Science section. It explains the different odour profiles and what each product can and cannot do.
First-time customers are advised to start with the 15g Discovery Size of BVIC or BVIC Endurance before purchasing a full-size product.
Damaged shipments
If an order arrives damaged, please contact us as soon as possible with photographs of the affected product and its packaging.
Please retain the original packaging until we have reviewed the issue. We will assess the damage and determine an appropriate resolution.
Please allow up to 10 business days for us to review and resolve the matter.
Undelivered or returned shipments
Customers are responsible for providing an accurate shipping address and collecting parcels within the carrier's specified timeframe.
Orders returned to us because of incorrect addresses, unsuccessful delivery attempts, or uncollected parcels are not automatically eligible for refunds.
If the carrier returns the products to us, we may issue a partial refund at our discretion, after deducting shipping and any applicable return-related charges.
If reshipment is requested, additional shipping and fulfilment charges will apply.
Order cancellations
Orders cannot be cancelled once they have entered fulfilment. If we cancel an order, a full refund will be issued to the original payment method.
Please allow 5 to 7 business days for the refund to be processed, depending on your financial institution.