Thank you for shopping with Super Deodorant Laboratories.
This Shipping Policy outlines how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms below.
Order processing, shipping and delivery
- Orders are typically processed within 1 to 2 business days, Monday to Friday, excluding holidays, after payment confirmation.
- During high-volume periods (holidays, promotions, restocks), processing may take an additional 1 to 3 business days. We will notify you of any significant delays via email.
- You will receive a confirmation email once your order has shipped, including tracking information.
- Shipping costs are calculated based on order weight, dimensions, and destination, and will be displayed at checkout before you complete your purchase.
- Delivery estimates do not include processing time. Orders are not shipped or delivered on weekends or holidays.
- During periods of high order volume, shipments may be delayed by a few days. Please allow additional time in transit.
- Delivery estimates are not guaranteed. Delays may occur and cannot be disputed.
- International customers are responsible for any customs duties or taxes charged at the port of entry. All goods are shipped duty unpaid.
- Packages delivered to an incorrect address entered on the order cannot be reshipped. Please place a new order. No exceptions can be made.
- When contacting us about a delivery issue, please communicate professionally and courteously. Investigations may require time to review tracking information and obtain a response from the carrier. Please allow sufficient time for the investigation to be completed before a resolution can be provided.
Shipping methods and delivery
Orders are processed from the fulfilment locations shown below.
Canada
Shipping within Canada
| Fulfilled from | Shipping service | Estimated delivery |
|---|---|---|
| Toronto or Vancouver | Standard shipping | 5 to 8 business days |
| Toronto or Vancouver | Express shipping | 2 to 3 business days |
Delivery estimates are not guaranteed. Delays may occur and cannot be disputed.
International destinations fulfilled from Canada
| Destination | Fulfilled from | Shipping service | Estimated delivery |
|---|---|---|---|
| United Kingdom | Toronto | Standard shipping (Canada Post and Royal Mail) | 5 to 20 business days |
| Australia | Vancouver | Standard shipping (Canada Post and Australia Post) | 7 to 30 business days |
| New Zealand | Vancouver | Standard shipping (Canada Post and NZ Post) | 7 to 30 business days |
Delivery estimates are not guaranteed. Delays may occur and cannot be disputed.
United States
All orders are fulfilled from Mesa, Arizona.
| Shipping service | Estimated delivery |
|---|---|
| Standard shipping | 5 to 8 business days |
| Express shipping | 2 to 3 business days |
Delivery estimates are not guaranteed. Delays may occur and cannot be disputed.
For packages delivered by USPS and DHL-USPS, your last name must appear on your USPS mailbox or mail receptacle. This helps USPS verify the address and prevent packages from being returned or marked undeliverable.
If your last name is not currently displayed, please update your mailbox before placing an order.
Shipments to Alaska, Hawaii and U.S. territories may take longer.
Address accuracy
- Packages are shipped to the address entered on the order. Please double-check your shipping address before submitting your order.
- We are not responsible for orders delayed, misdelivered, returned or lost due to incorrect or incomplete address information provided at checkout.
- If you notice an error after placing your order, contact us immediately, as we cannot guarantee changes once an order has entered processing.
- Address changes cannot be made after the package has been dispatched.
- If a package is returned to us because the shipping address was inaccurate or incomplete, it can be re-shipped once the applicable reshipping fee has been paid.
- If a package is misdelivered because the shipping address was inaccurate or incomplete, we are unable to trace or recover it. A new order must be placed. No exceptions can be made.
Order tracking
- Once your order ships, you will receive a shipping confirmation email with a tracking number and carrier link.
- You can also track your order by logging into your account and viewing your order history.
- Please allow 24 to 48 hours for tracking information to update after it is issued.
Split shipments
Orders containing items shipping from different warehouses or with different availability may arrive in separate packages at different times. You will not be charged extra shipping for split shipments unless otherwise noted at checkout.
Customs duties and taxes (international shipping)
- We ship to select international destinations. Availability is shown at checkout based on your address.
- International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
- International delivery times typically range from 5 to 30 business days, depending on destination and customs processing.
- We are not responsible for delays caused by customs inspections or local delivery carriers.
Holidays and force majeure
Shipping times may be affected by carrier holidays, severe weather, natural disasters, customs delays, or other circumstances beyond our control. We will do our best to communicate any known delays but cannot guarantee delivery dates during these events.
Lost, delayed, stolen, or damaged packages
- Lost packages: If tracking shows your package as delivered but you haven’t received it, please check with neighbours and your local carrier first. If it remains unresolved after 24 hours, contact us and we will investigate further. Please allow us 5 business days for this process.
Packages marked delivered by your local postal service
This applies to packages delivered by Canada Post, USPS, Royal Mail, Australia Post and NZ Post.
If tracking shows that your package was delivered, please check: your house (front door or porch) or house mailbox; your community mailbox or postal locker, where applicable; and around your property and with your neighbours. If you still cannot find the package, contact us within 24 hours of delivery.
Delivery issues reported after a week from the delivery date will not be supported, as most carriers archive tracking information and investigation is not feasible.
- Stolen packages: Super Deodorant Laboratories is not responsible for packages stolen after being marked as delivered.
- Damaged packages: If your order arrives damaged, please contact us within 24 hours of delivery with photos of the damaged item(s) and packaging.
- Delayed or lost in transit: If there has been no movement in your tracking information for five business days, please contact us immediately. We will review the shipment and advise you on the next steps.