U.S. Shipping Policy

Processing Time

All orders are processed from Montreal, Canada, within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there is a significant delay in receiving your order, please email us - hello@superdeodorant.com

Shipping Delivery Estimates (U.S.)

Delivery estimates are not a guarantee. Delivery delays can occasionally occur, and they cannot be disputed.

Shipping charges for your order will be calculated and displayed at checkout.

• USPS-Canada Post Tracked Packet - USA: 3 to 12 business days
• USPS-Canada Post Xpress post: 2 to 3 business days
• UPS Standard: 3 to 8 business days 

Important Shipping Information for U.S. Customers

• PO Box Deliveries: Please do not select UPS Standard as the carrier for delivery to USPS PO Box. UPS does not deliver to USPS PO Boxes; using it for such addresses will result in delivery failure. For USPS PO Box deliveries, please choose USPS at checkout. We cannot re-route a parcel after dispatch as they don't provide us the option. You must contact UPS to explore your options. If you did not adhere to this policy and your order is returned to Super Deodorant, you will be responsible for any additional shipping costs to have the package resent. You will lose your total purchase value if the package is not returned to us.

• Complete Address Required: To ensure successful delivery, please provide a complete and accurate shipping address. This includes any apartment, suite, or unit numbers - it does not matter if you have had success in the past with an incomplete address. If the address you entered is incorrect or incomplete, Super Deodorant cannot be held responsible.  If the package is returned to us because of an incorrect or incomplete address, you must pay the additional shipping fees to have the item resent.

Missing package reported as Delivered by USPS

If your package's tracking status reads "Delivered," please check both your house mailbox and USPS mail locker. Also, look around your property or check with your neighbour. If it is still missing, please email us. Your package is covered by insurance, and we will be able to recover it for you. This process can take up to 24 business days. If you choose this option, please be patient. We will make it right.

If you want a speedy resolution, please submit a search request here. USPS usually gets the issue remediated in 1-2 business days.

 

Canada Shipping Policy

Processing Time

All orders are processed from Montreal, Canada, within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there is a significant delay in receiving your order, please email us - hello@superdeodorant.com

Shipping Delivery Estimates (Canada)

Delivery estimates are not a guarantee. Delivery delays can occasionally occur, and they cannot be disputed.

Shipping charges for your order will be calculated and displayed at checkout.

• Canada Post Expedited Parcel: 2 to 8 business days
• Canada Post Xpresspost: 2 to 3 business days

Important Shipping Information for Canada customers

• Complete Address Required: To ensure successful delivery, please provide a complete and accurate shipping address. This includes any apartment, suite, or unit numbers - it does not matter if you have had success in the past with an incomplete address. If the address you entered is incorrect or incomplete, Super Deodorant cannot be held responsible.  If the package is returned to us because of an incorrect or incomplete address, you must pay the additional shipping fees to have the item resent.

Missing package reported as Delivered by Canada Post

If your package's tracking status reads "Delivered," please check your house and Canada Post community mailbox. Also, look around your property or check with your neighbour. If it is still missing, please email us; we will take care of the rest. Your package is covered by insurance, and we will make it right.

If you want a speedy resolution or prefer to do it yourself, please file a missing report here within 3 days.

 

United Kingdom shipping policy

Processing Time

All orders are processed from Montreal, Canada, within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there is a significant delay in receiving your order, please email us - hello@superdeodorant.com

Shipping Delivery Estimates (The UK)

• Canada Post-Royal Mail: 6 to 20 business days.

Delivery estimates are not a guarantee. Delivery delays can occasionally occur, and they cannot be disputed.

Shipping charges for your order will be calculated and displayed at checkout.

Important Shipping Information for the UK customers

• Complete Address Required: To ensure successful delivery, please provide a complete and accurate shipping address. This includes any apartment, suite, or unit numbers - it does not matter if you have had success in the past with an incomplete address. If the address you entered is incorrect or incomplete, Super Deodorant cannot be held responsible.  If the package is returned to us because of an incorrect or incomplete address, you must pay the additional shipping fees to have the item resent.
• You are responsible for paying any customs duty or taxes (if any) at your port of entry in the UK. We ship all goods as "duty unpaid".

Missing package reported as Delivered by Royal Mail

If your package's tracking status reads "Delivered," please check your house and community mailbox (if one were to exist). Also, look around your property or check with your neighbour. If it is still missing, please email us immediately; we will take care of the rest. Your package is covered by insurance, and we will make it right.